Besides producing superior quality applications, GemX is proud to offer one of the best support services in the industry.

 

 

 

 

While we try our best to deal with all support inquiries, we give utmost priority to registered GemX software application users questions and requests. We may not be able to deal all trial users support inquiries. However, all feedback and suggestions from registered or trial users are welcome.

 

See the FAQ (Frequently Asked Questions) pages of each respective application. Please read FAQ pages before contacting as. You may instantly find the answer to your question.

 

Read Online Help Pages for the following respective applications. These pages are always kept up todate for the latest editions. The help pages in your installed application may not be the most current version.

 

Read Online Rough Guides a no nonsense and simple guide to using the software, written in none-technical jargon. These are useful to read if you are using the software for the first time. They also contain many tips and tricks that are not immediately apparent.

 

Products, Ordering and Sales FAQ. If your question relates to Products, Ordering and/or Sales; please see Ordering and Sales FAQ first before contacting us. You may instantly find the answer to your question.

If you can not find the answer to your questions in FAQ and other relevant online documents contact our support team at:

Please ensure to include the necessary information in your message for us to deal with your support inquiry promptly. Messages such as: "This program doesn't run on my computer properly." may not get any response.

 

Please state the following information in your support message:

Sometimes, even the most obvious problems are due to human error. One recent event was "I saved my file to disk but when I checked to see if the file was there, using File Explorer, I couldn't see the file at all". The reason was because the user was looking in the wrong drive/folder. The file was saved on drive C, but the user was looking at drive D.

 

This service provided for registered GemX software applications users only. You need to login as a registered user to use it. Fastest interactive option to get answers to your questions. If you are a registered user and have a question, please login or use your latest full version of do-Organizer 3.1+ to manage your DSM inquiries.

Telephone and Fax Support is not offered as a standard support service. However, for any emergency support you may contact us by telephone / fax at + 31 320 845932. PLEASE remember this is only for EMERGENCIES, not to be used for normal support service you can obtain through online services. Keep in mind we are based in the Netherlands. Our normal business hours are 9am to 6pm CET [Central European Time]