Support

TexNotes Pro users have several resources for product support, including:

Complete online help
The GemX Web site (http://www.gemx.com), which features up-to-date information
Free access to our Direct Support service

DIRECT SUPPORT IS AVAILABLE TO REGISTERED USERS OF TexNotes Pro ONLY.

Registered users have access to our quick direct support facility by logging into the Registered Users area of the GemX web site, then click on Direct Support Messaging (DSM).

To use Direct Support, e-mail your questions or problems to: directsupport@gemx.com

Please check our web site for the latest contact information. E-mail addresses can change in the future.

When you contact our Direct Support staff, please include the following information in your e-mail:

Description of the problem (to the best of your ability)
Brief description of what you were doing prior to the appearance of the problem
The version of TexNotes Pro you are using
Your computer system specifications
The version of the Windows operating system you are using
Your TexNotes Pro registration number

Including this information in your e-mail helps ensure a faster, more effective response from us.